We stop but we don't leave

|  ago 4 months

Our small workshop, where we manufacture your personalized jewelry by hand, is located in Madrid, Spain. Due to the Covid-19 pandemic, the Spanish government has stopped all non-essential business activities until the 13th of April. That means that we won’t be able to manufacture and send the orders for the next two weeks, as our workshop remains closed until the 13th of April.

I already placed my order, what now?

If you placed an order before the 25th of March*, your personalized jewel has been manufactured and was shipped already. If you want to track your order, please send a message to support@tot-em.com with your full name and order number. 

If you placed an order after the 24th of March*, we are very sorry to tell you that, unfortunately, we won’t be able to manufacture and send your order until the 13th of April. We are very sorry for the inconvenience and the delay. For further information, please send a message to support@tot-em.com with your full name and order number.

Our website remains active and you can still order!

If you aren’t in a hurry or you always are an early bird with your gifts, no worries. All orders placed during the closing will stay active and we will manufacture them as soon as we reopen our workshop on the 13th of April!

*For materials like Gold Vermeil, Stainless Steel, and Silver. Orders placed with wooden Tot-ems after 22th of March haven't been produced or sent yet and will be sent in the week from April 13th. 

We will be back soon.   

A 100% coronavirus-free hug

 The Tot-em Team

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