I am having problems with the recording of my Tot-em or with the payment. How can I solve this?

Whatever happens to you already happened to us, so we'll have a fast solution. Please go to our form and in less than a minute you will get a solution.

In which countries can you buy?

We ship to almost every place in the world!

The only destinations we are not shipping to at the moment are: Algeria, Bahrain, Burkina Faso, Central African Republic, Falkland Islands (Malvinas), Heard and McDonald Islands, North Korea, Laos, Macao, Netherlands Antilles, Qatar, Russia, China, Hong Kong, South Georgia and South Sandwich Islands, Swaziland, Tajikistan, Turks and Caicos Islands, Antarctica, Bouvet Island, Christmas Island and French Southern Territories.

Can I change the message or the delivery address once I have bought the piece?

You can change the message and shipping address of your tot-em without any problem - as long as the part is not already manufactured. Just write to us at support@tot-em.com indicating your full name and your request.

How do I treat and clean my Tot-em?

Depending on the material of your Tot-em there are different ways of preserving it best, check out our "Materials and Care" section in order to find out how to treat and clean your Tot-em.

Is it safe to buy in our online shop?

Yes, we have the SSL Certificate of extended validation and the management of the payment gateway is sealed by banks that are pioneers in online shopping security.

Do you have a physical store?

We manufacture the Tot-em only for you on demand, so we wouldn't have much to sell in a physical store. For our personalized products, we don't have stock, every Tot-em is unique and is only manufactured on demand.


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