Shipping Information

Where can I track my order?

You can see the status of your order here. If you already have a customer account, please log in to your personal account.

How much does delivery in the United States cost?

Shipping to US is free from 85€.

How much does delivery in Europe cost?

The shipping for orders with a value of more than 100€ is free with the normal shipping option within almost all countries of the European Union.

The shipping costs for other countries or with the Express option can be consulted directly at the Checkout by choosing the country of delivery or on the bottom of this page. 

How long does it take for my order to arrive?

It depends on the piece you are ordering and where you want to send it.

You can select the product you like from our catalog and once inside the product file, you will see the estimated arrival day for the different countries.

In which countries can I buy it?

We ship to almost every place in the world!

The only destinations we are not shipping to at the moment are: Algeria, Bahrain, Burkina Faso, Central African Republic, Falkland Islands (Malvinas), Heard and McDonald Islands, North Korea, Laos, Macao, Netherlands Antilles, Qatar, Russia, China, Hong Kong, South Georgia and South Sandwich Islands, Swaziland, Tajikistan, Turks and Caicos Islands, Antarctica, Bouvet Island, Switzerland, Andorra, Christmas Island and French Southern Territories.

Is there any way to track my order? How?

Your order is being manufactured until just before it is shipped. If you are in Germany or elsewhere outside Spain, please send us an email to support@tot-em.com with your full name and order number, so we can inform you about the status of your order.

Is there any way to shorten delivery times?

The custom jewelry is manufactured once you place your order (we do not have them in stock ready to ship). It is a unique, fully customized item, and shipping times are slightly longer than for stock products.

However, we do have some products in stock that will leave within 48 business hours since you place your order. To ensure that it arrives as soon as possible, please choose the fastest shipping method at checkout.

I ordered more than one Totem and I only received one. What’s wrong?

Please write to us to support@tot-em.com specifying how many items have arrived and how many you ordered. It can happen that manufacturing times vary due to the different materials. We will send them as soon as they are ready. It is also possible that there may have been an error. Either way, please contact us.

Shipping price list by country: 

Countries Normal Shipping Express Shipping
Shipping time Shipping cost Shipping time Shipping cost
Spain Mainland 24 business hours (once manufactured) 3€ or free - -
Spain Islands 3-4 business days (once manufactured) 5,50€ or free - -
Ceuta and Melilla 3-4 business days (once manufactured) 15€ or free* - -
Portugal 2-3 business days (once manufactured) 3€ or free 1-2 business days (once manufactured) 15€
United States 2-3 business days (once manufactured) 15€ or free* - -
Canada 2-3 business days (once manufactured) 20€ or free* - -
Finland 5-7 business days (once manufactured) 20€ or free* - -
Lithuania 4-6 business days (once manufactured) 15€ or free* - -
Germany, Austria, Belgium, France, Italy, Luxembourg, Netherlands, Monaco 2-3 business days (once manufactured) 5,50€ o free 1-2 business days (once manufactured) 15€
Cyprus, Vatican City, Ireland, Latvia, Malta, Norway, Poland 1-2 business days (once manufactured) 15€ or free* - -
Liechtenstein, Macedonia, Moldova, Montenegro, San Marino, Serbia, Ukraine,
Albania, Bosnia-Herzegovina
1-2 business days (once manufactured) 25€ or free* - -
Denmark, Slovakia, Slovenia, Estonia, Greece, Hungary, Czech Republic,
Romania, Sweden, Lithuania, Bulgaria, Croatia
3-5 business days (once manufactured) 15€ or free* - -
Israel, Belarus, Egypt, Faroe Islands, Greenland, Gibraltar, Guernsey, Iceland,
Jersey, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Saudi Arabia, Tunisia,
United Arab Emirates, Australia, New Zealand, American Samoa, Anguilla,
Antigua and Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Bermuda,
Brunei, Myanmar (Burma), Cambodia, Dominica, East Timor, Fiji, Grenada,
Guadeloupe, Guam
2-6 business days (once manufactured) 25€ or free* - -
Japan, Singapore, South Korea, India, Indonesia, Sri Lanka, Bolivia, Argentina,
Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador,
El Salvador, Equatorial Guinea, Guatemala, Guinea, Guinea-Bissau, Guyana,
Haiti, Honduras, Jamaica, Nicaragua, Panama, Papua New Guinea, Paraguay,
Peru, Suriname, Uruguay, Venezuela, French Guiana, French Polynesia
2-3 business days (once manufactured) 25€ or free* - -
Mozambique, Niger, Nepal, Philippines, Puerto Rico, Taiwan, Tanzania, Thailand,
Vietnam, British Virgin Islands, US Virgin Islands, Zimbabwe
2-3 business days (once manufactured) 35€ or free* - -



*In the case of customs duties in the country of destination, the client will assume the cost.

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