What is the shipping time? And the shipping cost?
It goes from 4 days, but it depends on the material and where you want to receive it. Please consider that your tot-tem is custom made and takes a time to be manufactured. See exact timing answering the short form:
Complete the form to see your estimated arrival date -
Is there any way to track my order? How?
We manufacture your tot-em and right after we ship it . Once we give it to the shipping company you will receive an SMS telling you that you will receive your order in the next 24 hours (only for orders in Spain). If the shipment is being sent outside of Spain, please send us an email to firstname.lastname@example.org with your complete name so we can give you the tracking number.
Is there any way to make the shipping time shorter?
Since it is a unique and personalised object, shipping takes longer than conventional products sold online. We start manufacturing right after you order it, and we ship with urgent service, so there’s no way to accelerate it. Thanks for understanding 🙂
I ordered more than one tot-em and only one of them arrived. How can I solve it?
Please send us an e-mail to email@example.com specifying how many of the items have reached you and how many did you order. Sometimes this happens because the manufacturing times between some tot-em varies. Don’t worry, we will send them as soon as they are ready. Nevertheless, please contact us for further information.