Privacy policy

PRIVACY POLICY

About us.
In accordance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD) and Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce (LSSI-CE), we inform you that the ownership of the domain of our website located at the URL [https://www.tot-em.com/], hereinafter “Website”, corresponds to the company TOT -EM EXPERIENCE SL, hereinafter “TOT-EM”, registered in the Mercantile Registry of Madrid in Volume 33.446, Folio 10, Section 8, Page M-602024, Inscription 1.

Company contact information:

Name: TOT-EM EXPERIENCE S.L.

C.I.F: B87277315

Registered Office: c / Ardemans nº 66, (28028) of Madrid

Tel: +34 912 179 587

Mail: support@tot-em.com

Website: www.tot-em.com

By accepting this Privacy Policy, the user, hereinafter “User”, is informed and gives consent for the personal data provided through the Website to be treated by TOT-EM.

Obligation to provide the data and data that will be processed.
The data requested on the Website to the User are, in general, mandatory (unless in the required field specified otherwise) to meet the purposes for which they are being collected. Therefore, if they are not provided or are not provided correctly, they can not be addressed. TOT-EM will use the personal data provided through the Website in accordance with the following purposes:

Information provided to formalize a purchase:
Manage, process, send and track purchases made.
Contact the User to complete the order if you have saved your shopping cart or have stored products in your shopping cart without completing the payment process.
Conduct quality and satisfaction surveys.
Send commercial communications to the User about TOT-EM products and services, by electronic means, unless the User objects by checking the box enabled for that purpose on the Website.
Prepare a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box enabled for that purpose.
Carry out analyzes on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.
The data that will treat TOT-EM will be:

Identification data: name, surnames and ID.
Contact information: email address, telephone number and postal mail address.
Economic and financial data: bank card.
Navigation data.
Data provided through contact forms:
Manage, process and respond to requests, requests, incidents or queries of the User.
Send commercial communications to the User about TOT-EM products and services, by electronic means, unless the User objects by checking the box enabled for that purpose on the Website.
Prepare a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box enabled for that purpose.
Carry out analyzes on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.
The data that will treat TOT-EM will be:

Identifying data: name and surnames.
Contact information: email address, telephone number and postal mail address.
Other data: data provided by the Users themselves in the open fields of the forms provided on the Website.
Navigation data.
Data provided for the Newsletter:
Manage subscription and / or cancellation of the Newsletter.
Send commercial communications to the User by electronic means of TOT-EM, if the User gives his consent for it by marking the corresponding box.
Prepare a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box enabled for that purpose.
Carry out analyzes on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.
The data that will treat TOT-EM will be:

Identifying data: name and surnames.
Contact information: email address.
Navigation data.
Data provided for communication of promotions:
Manage and carry out the promotion, as well as manage the development of it.
Send commercial communications to the User by electronic means of TOT-EM, if the User gives his consent for it by marking the corresponding box.
Develop a commercial profile, using sources from and third parties to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box enabled for that purpose.
Carry out analyzes on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.
The data that will treat TOT-EM will be:

Identifying data: name and surnames.
Contact information: email address, telephone number and postal mail address.
Navigation data.
TOT-EM also informs all its Users that it has proceeded to create a profile on Facebook, Instagram and Google + Social Networks, with the main purpose of advertising its products and services, as follows:

The user who has a profile in the same Social Network and has decided to join the page created by TOT-EM, thus showing interest in the information that is advertised on the Web, by joining our page, provides us with their consent for the treatment of personal data published in your profile.
The user can access at any time to the privacy policies of the Social Network itself, in order to configure their profile to guarantee their privacy. TOT-EM has access to and treats that public information of the user, especially to its contact name.
These data are used within the Social Network itself and therefore are not incorporated into any file.

In case the User wishes to stop receiving commercial or promotional communications from TOT-EM, he / she can request the cancellation of the service by sending an email to the following email address: soporte@tot-em.com.

3. International data transfers.

The User is informed that TOT-EM has contracted the services of Google, Microsoft, Mailchimp, Atlassian, Amazon Web Services and Slack, whose servers are hosted in the USA, which implies an international transfer of data. However, international data transfers are regularized since the aforementioned entities adhere to the Privacy Shield Protocol.

In accordance with the above:

TOTEM:
It undertakes to store, manage and protect the information and personal data to which it has access, guaranteeing its confidentiality and properly managing its correct use.
You can contract the services of third-party providers to perform certain functions in your name, such as executing orders, sending packages, sending postal and electronic mails, processing credit card payments, among others. Such companies will have access to the personal information necessary for the performance of their functions; However, they may not use it for other purposes, respecting this Privacy Policy and the applicable legislation on data protection. TOT-EM will not use in any case the personal data that the User makes available to provide services other than those referred to in this Privacy Policy, where appropriate, to achieve an own utility or other than authorized by the holder of said data. TOT-EM does not participate in the business of selling information to third parties.
Has implemented the technical and organizational security mechanisms based on a risk analysis, in order to protect the indemnity of personal data of users in the event of loss, misuse, alteration or access, illegal, unauthorized treatment or theft , that could violate their rights. Notwithstanding this, it will communicate any security breach that may occur in the processing of the data under its responsibility, to the competent authority and within the period provided by law, as well as to third parties whose data may have been affected. .
The user:
Certifies that he is over 16 years of age and that he therefore possesses the necessary legal capacity to provide his consent regarding the processing of his personal data and all of this, in accordance with the provisions of this Privacy Policy and Treatment of Data.
Will be responsible for false or inaccurate information provided through the Website and for damages, direct or indirect, that this causes TOT-EM or third parties
You can, at any time and for free, contact TOT-EM by sending a letter to the address indicated at the beginning of the document, or by email to soporte@tot-em.com, attaching a photocopy of your ID, to:
Revoke the consents granted.
Obtain confirmation about whether TOT-EM is processing personal data concerning the User or not.
Access your personal data.
Rectify inaccurate or incomplete data.
Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes that were collected.
Obtain from TOT-EM the limitation of the treatment of data when any of the conditions provided in the data protection regulations is met.
Request the portability of the data provided by the User in those cases provided for in the regulations.
File a complaint regarding the protection of your personal data with the Spanish Agency for Data Protection at the address C / Jorge Juan, 6, 28001 – Madrid, when the interested party considers that TOT-EM has violated the rights that are recognized by the applicable regulations on data protection.
declares to have been informed of the conditions on protection of personal data, accepting and consenting to the automated processing thereof by TOT-EM, in the manner and for the purposes indicated in this Privacy Policy.