Privacy Policy

Data Controller

The data controller responsible for processing the data collected is TOT-EM Experience, S.L. (hereinafter TOT-EM), with NIF B87277315, and registered address at C/ Ardemans 66, 28028, Madrid, owner of the Website https://www.tot-em.com/es/.

This Privacy Policy regulates the collection and processing of the personal data provided by Users when they access, browse, or make use of the Website's functionalities.

Purpose and Legitimacy of Data Collection and Retention Periods:

a. Contact: The User can contact TOT-EM through the interactive form established for this purpose on the Website. You must provide your identification and contact information, as well as the reason, subject, or question. TOT-EM will use these data to process the query and contact the User if necessary.

The legal basis for the processing of such data is the User's consent.

The data retention period for this purpose will be one year, unless other terms apply.

TOT-EM uses interactive form technology provided by Typeform. You can find more information about their Privacy Policy at the following link: https://admin.typeform.com/to/yFvrNI

 b. Registration: To register on the Website, it will be necessary for the User to provide their identifying data, such as name, surname, and email address, in order to process their registration on the Website and allow access to the functionalities of their personal account.

The legal basis for processing this data is the performance and execution of a contractual relationship with the User.

The User's data will be stored for as long as the User is registered on the Website, although, if comments are posted on the Website, they may remain unchanged unless the User deletes them or requests their deletion, unless other terms apply.

c. Purchasing: The User can purchase the products available on the Website. To do so, they must provide their contact information and any data necessary to process the purchase and order (including its shipment via transport companies), such as their bank or credit card details.

We use Klarna as the provider of our checkout, available for clients based in Spain, Germany, Italy, and France. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice

The legal basis for processing this data is the performance and execution of a purchasing contract with the User.

The data retention period will be that which is necessary to comply with the contractual obligations and, in any case, up to five more years for tax procedures and to cover possible liabilities, unless other terms apply.

d. Voice Recording: For the manufacture of personalised products, the User is requested to record their voice waves via the microphone of the device being used, which requires the User to authorise access to the microphone to perform this functionality. Subsequently, said recording can be listened to on the TOT-EM website by entering a specific code generated and provided exclusively to the Buyer.

The legal basis for processing this data is the performance and execution of a contractual relationship with the User.

The recordings will remain stored in a pseudonymised form on the Website unless their deletion is requested.

e. Newsletter: The User may, if they wish, provide their email address to subscribe to updates, promotions, and news from TOT-EM, to periodically receive communications to their email or mobile device (where appropriate). 

The legal basis for the processing of such data is the User's consent.

These data shall be stored as long as the User remains registered in the newsletter delivery system, then it will be blocked for a further three years in order to comply with any legal requirements, after which period it shall be deleted.

You can revoke your consent at any time via the links provided, or by writing to us at support@tot-em.com.

f. Reviews: The User can write reviews of TOT-EM products, and the data provided to do so will be processed in order to manage publication of the review on the Website.

The legal basis for the processing of such data is the User's consent.

Comments will remain permanently on the Website unless their deletion is requested.

g. Social Media: The User can buy or access the services provided by TOT-EM through the Website, via their profile on the available social networks. TOT-EM will use such data solely and exclusively for the purpose consented to by the User, as well as the data which the User has granted TOT-EM access to. 

The legal basis for the processing of such data is the User's consent. 

These data will be retained for as long as the User remains registered.

h. Cookies: The Website uses technology which implants files called cookies on the device used to access and browse the Website. Cookies can be blocked or disabled at any time through the browser's configuration options. For more information, please see our Cookie Policy. 

The legal basis for the processing of such data is the User's consent.

i. Advertising: If the User expressly authorises it, TOT-EM may send them advertising regarding the services and/or promotions available on the Website, such as news and/or discounts, among other things.

The legal basis for the processing of such data is the User's consent.

These data shall be retained for as long as the User remains registered in our system, subscribed to receiving advertising content, and has not revoked their consent.

You can revoke your consent at any time via the links provided, or by writing to us at support@tot-em.com.

j. Personalised Advertising: TOT-EM may send advertising of the services and/or promotions available on the Website to Users who have previously purchased products on the Website, in relation to them.

The legal basis for the processing of such data is the legitimate interest of TOT-EM.

These data shall be retained for as long as the User remains registered in our system, subscribed to receiving advertising content, and has not revoked their consent.

You can revoke your consent at any time via the links provided, or by writing to us at support@tot-em.com.

Communication of Data to Third Parties

TOT-EM collaborates with Tree-Nation on reforestation projects.

If the User so authorises when placing an order, we will communicate their identification and contact details to the NGO Tree-Nation ASBL, with NIF 727.828.810, and registered address at Avenue des Saisons 90, 1050, Brussels (Belgium), so that Tree-Nation can send the User electronic communications to enable them to register on their platform and proceed to plant a tree with each order placed on our Website.

For more information on the data processing performed by Tree-Nation, please see their Privacy Policy.

Exercise of Rights

The User can revoke their consent to data processing, exercising their rights of access, rectification, deletion, portability, opposition, and restriction of processing, by informing TOT-EM via an email addressed to support@tot-em.com or writing to the address indicated above, mentioning "Data Protection" in the subject.

If there are doubts about the User's identity, we may request that you prove your identity by means of an official document, in order to prevent access to your data by unauthorised third parties. 

Finally, the User may communicate any modification or request to withdraw in writing to any of the addresses provided.

At any time, the User may file a claim with the Spanish Data Protection Agency to enforce their rights.

Modifications to the Privacy Policy

TOT-EM reserves the right to modify its Privacy Policy at any time, respecting the current legislation on data protection, and with prior communication to the interested parties.

Language Applicable to this Privacy Policy

The language applicable to this Privacy Policy is Spanish. Any version provided in a different language is offered merely for the User's convenience, to facilitate understanding. Nonetheless, this Privacy Policy shall always be governed by its Spanish version.

In the event of any contradiction between the Privacy Policy in another language and its version in Spanish, the Spanish version shall prevail.

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